Whitfield Reaves

Last updated: September 26, 2024

Welcome! Our Site, netofknowledge.com, is owned and operated by Net of Knowledge Inc., a British Columbia corporation with a registered address at 9113 Shaughnessy Street, Vancouver BC, V6P 6R9, Canada (“Net of Knowledge”).

We respect and value the privacy of everyone who visits Our Site. We understand that your privacy is important to you and that you care about how your personal information is used and shared online. This Privacy Policy applies only to the use of Our Site and describes the personal information collected by us, the uses of this information, how this information may be shared, and the choices and rights you have with respect to this information. It does not extend to any websites that are linked to or from Our Site (whether we provide those links or whether other users share them) or display content available on Our Site (including our Partners’ websites). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. Access and use of Our Site is subject to this Privacy Policy. You will be required to read and accept this policy when signing up for an Account.

Definitions and Interpretation

In this Privacy Policy the following terms shall have the following meanings:

• “Account” means an account required to access and use certain areas and features of Our Site.
• “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and when you use certain features of Our Site.
• “Reseller” means one of the resellers of our courses and are listed on Our Site.
• “Site” means the website operated by Net of Knowledge, www.netofknowledge.com and any website that may be related thereto that is operated by Net of Knowledge or one of our affiliates.
• “we/us/our” means Net of Knowledge Inc.
• “Partner” means a partner organization of Net of Knowledge who makes available on its website a Public Directory.
• "professional biographical information” means full name, country of residence, time zone, email address, phone number, address, name and specialties of your clinic, and other professional biographical information which you provide to Net of Knowledge.
• “Public Directory” means a public directory of health practitioners available on a Partner’s website which may include your professional biographical information provided to Net of Knowledge (if you have opted-in for such inclusion).

What Information Do We Collect?

We collect personal information that you provide us when you register an Account, make a purchase on Our Site, and/or opt-in to display your professional biographical information in our Partners’ Public Directories. We also collect personal information that you provide to our Resellers when you make a purchase through them. When you use our Site, we may automatically collect some information associated with your device. Depending upon your use of Our Site, we may collect some or all of the following information:

• professional biographical information which you provide when you register for an Account, purchase our courses through our Resellers, opt-in to include your professional biographical information in Public Directories, communicate with us, or request or provide information through our Contact or Feedback form;
• acupuncture/professional license number and governing body thereof, when you provide this information to us which is necessary for certificates of completion;
• additional personal information such as photographs of you, description of you, and preferred language, if you choose to provide such information to us when you create a profile associated with your Account;
• additional personal information when communicated to us from time to time in the course of using Our Site and obtaining our products and services; and
• technical information from your devices collected automatically such as IP address, device identifiers, browser type and version, operating system and platform, language, time zone, connection type, screen resolution, general geolocation (e.g. country), and information about how you use and interact with Our Site.

How Do We Use Your Information?

We primarily use your personal information to provide our products and services to you. This includes:

• using your basic contact information including name, email address, and country of to create and manage your Account;
• using your basic contact information to notify you of important information related to your purchases and your Account;
• using information that you provide to us to supply or online courses and services to you;
• using information that you provide to us to personalize and tailor specific content for you, such as generating CEU/PDA certificates;
• using information that you provide to us to respond to communications from you, to contact you about support issues, and to send newsletters or updates to you (if you have signed up for it);
• using generic device details to provide and manage your access to Our Site, to personalize and tailor your experience on Our Site, for internal security purposes, and to assess how Our Site is being used in order to continue to improve our services (these details are not used to identify specific individuals);
• using your IP address and general geolocation information (i.e. country) to refer you to the right Reseller in your region to buy courses and related products;
• with your permission and where permitted by law, using your personal information for marketing purposes which may include contacting you by email or telephone with information, news and offers on products and services. We will not, however, send you any unsolicited marketing or spam. If you request to receive emails from our Resellers, we will pass along your email address and name to the Reseller of your region. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under applicable laws, including, without limitation, Canada’s anti-spam legislation, Canada’s Personal Information Protection and Electronic Documents Act, British Columbia’s Personal Information Protection Act, and the European Union’s General Data Protection Regulation and the Privacy and Electronic Communications Directive.

Do We Share Your Information with Third Parties?

We do not rent or sell your personal information to third parties to use for their own marketing purposes.

Service Providers

There are instances where others will have access to some of your personal information in order to provide services to us, including:

• the teachers of the courses you have registered for, who will have access to your full name on Our Site;
• Resellers from whom you bought your courses, who will have access to your full name and email on Our Site in order to verify your purchase;
• Organizations such as the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM) and the Florida Board of Acupuncture (FBOA) will receive your first name, last name, email address, and license number(s) if you request a certificate of completion from them; this is because they email the certificates themselves;
• Information technology services providers may have access to your name and email in order to assist you with your support queries; and
• Hosts for events you have registered for may have access to your full name for attendance purposes, and your email if you request an NCCAOM or FBOA certificate (they are required to submit this to NCCAOM or FBOA, as the case may be, to create your certificate).

Partners

If you have opted-in to display your professional biographical information in Public Directories, we will provide to our Partners access to your professional biographical information, for inclusion in Public Directories on our Partners’ websites.

Legal Requirements

In certain circumstances, we may be required to disclose personal information without notice or consent in response to a lawful request by public authorities, courts, law enforcement, or to comply with national security requirements, or as otherwise required by the applicable law.

Business Transactions

We may, from time to time, expand or reduce our business and this may involve the sale or the transfer of control of all or part of our business. Personal information provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use your personal information for the purposes for which it was originally collected by us.

In the event that we transfer any of your personal information to a new owner or new controlling party, we will inform you of the changes as required by applicable laws.

How and When Do We Get Your Consent?

If we are required by applicable law to obtain your consent to our collection, use and disclosure of your personal information, we may obtain it either expressly, for stated purposes, or impliedly when the purposes are indicated by the relevant circumstances or follow logically from other stated purposes. By providing us with personal information, you consent to the collection, use and disclosure of personal information relating to those purposes and as permitted or required by law, in accordance with this Privacy Policy.

How and Where is Your Information Stored and When Is It Destroyed?

We generally keep your personal information for only as long as we need to accomplish the purposes for which it was collected, unless we are permitted or required by law to retain the information longer for a legal or business purpose. When you register your Account with us, we will retain your personal information for as long as your Account is active or as long as necessary in order to provide our services to you and to comply with our legal, regulatory, tax and accounting obligations. When you sign up for communication from us, we will retain your personal information for as long as you remain subscribed.

Some or all of your personal information may be stored on our main server in Beauharnois, Canada, our developmental computers in Vancouver, Canada, and on back-up storage that are saved in Amazon’s cloud web services. Some of our service providers are located outside of Canada, including in the United States. Accordingly, your personal information may be transferred outside of Canada and if so, will be subject to the legal requirements of the applicable foreign jurisdictions, including local requirements to disclose information to courts, law enforcement and national security authorities. You are deemed to accept and agree to this by using Our Site and submitting personal information to us.

If you wish to obtain more information about our policies and procedures relating to our transferring and processing personal information outside of Canada, please contact our Privacy Officer in any of the ways described below under “Contacting Us”.

Protection Policies in Place

Data security is of great importance to us, and to protect your personal information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information collected through Our Site.

The steps we take to secure and protect your personal information include:

• encrypting all traffic to and from our site using HTTPS;
• setting strong password policies for our users;
• limiting access to our server to a few individuals who will only access your personal information if they have a specific business purpose for doing so;
• ensuring offsite back-up storage are encrypted and password protected; and
• reporting breaches where and how required by law.

Notwithstanding the security measures that we take, it is important to remember that the transmission of personal information data via the internet may not be completely secure. We advise you to take suitable precautions when transmitting personal information to us via the internet.

What Are Your Rights to Withhold Information and Your Rights to Withdraw Consent After You Have Given It?

You may restrict your internet browser’s use of Cookies; however, in doing so, you may not be able to access parts of Our Site.

You may withdraw your consent for us to use, share and/or otherwise process your personal information at any time by contacting us at privacy@netofknowledge.com, but in doing so you may not be able to access the courses you purchased and your professional biographical information may be removed from the Public Directories. Please note that we will need to keep some personal information for a period to comply with our legal, regulatory, tax and accounting obligations.

How Can You Access or Correct Your Information?

You have the legal right to ask for a copy of any of your personal information held by us and to request the correction of errors or omissions in your personal information that is already in our custody or under our control. Please contact us for more details at privacy@netofknowledge.com

What Cookies Do We Use and What for What Purpose?

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience and to provide and improve our products and services.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies at any time. However, this will affect your ability to access Our Site.

The following first party Cookies may be placed on your computer or device:

• .AspNet.ApplicationCookie
  • Used to allow you to log into the website
  • Strictly Necessary
• _RequestVerificationToken
  • Used for security purposes to protect you from cross origin request forgery attacks
  • Strictly Necessary

The following third party Cookies may be placed on your computer or device:

• __cf_bm
  • Used by Vimeo on videos we embed to distinguish between humans and bots for security
  • Strictly Necessary

We do not use any external analytics.

We recommend that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Children’s Privacy

Our Site is not intended for individuals under the age of the majority. We do not knowingly collect personal information from individuals under the age of the majority, and in the event that we learn that we have collected personal information from such individuals, we will take appropriate steps to delete that information.

Changes to Our Privacy Policy

We may change this Privacy Policy as we deem necessary from time to time, or as may be required by law. If we make any material changes to how we process personal information (for example, new or revised uses or disclosure of personal information that may not be reasonably expected by you at the time you provided personal information to us), we will provide you with additional notice. We recommend that you check this page regularly for updates and refresh your understanding of our personal information handling policies and practices.

Contacting Us

If you have any questions or concerns about this Privacy Policy, please contact us by email at privacy@netofknowledge.com.